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Highmark Medicare Services Customer Contact Center Survey
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Please rate Medicare's Customer Service according to the following:
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Rating: 1= POOR 2= FAIR 3= ADEQUATE 4= GOOD 5= EXCELLENT
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1. When you called Medicare, what kind of service do you receive?
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Worst Best
1 2 3 4 5
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2. Are the representatives helpful and courteous?
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1 2 3 4 5
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3. Do the representatives provide you with correct information?
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1 2 3 4 5
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4. Do you use the Interactive Voice Response system (IVR) for claim status inquiries?
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YES NO
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5. By using the IVR, do you get the information you need?
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1 2 3 4 5
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6. Please list suggestions for enhancing the IVR.
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[Other Comments]
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So we may better understand your comments, please complete the following section:
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Name:
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Provider #
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Office Name:
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Phone #
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